BMC Helix Container Deployment Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop to identify Customer’s infrastructure and sizing requirements
• Prepare High Level Design Document
• Validate the BMC software required for deployment
• Validate Customer’s environment meets all pre-requisites
• Install BMC Helix Common Services Platform and Helix in-scope applications on Customer’s Container Management Platform*
• Prepare Construction Document
• Validate installation of the BMC Helix applications

Customer will be responsible for:

• Ensuring the right level of access is provided to BMC resources to perform the deployment on Customer’s Container Management Platform 
• Ensuring the required BMC software is made available within the designated environment via the Customers' local repository or BMC Docker Trusted Registry (DTR)
• Ensuring that the latest version of the Health Check Tool (HCT) completes successfully and validates the Customer environment

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document
• High Level Design Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• The BMC Helix OnPrem Advisory Service including the following deliverables, Hardware Sizing Document and High-Level Architecture/Solution Design will have been completed prior to delivery of the BMC Helix Container Deployment Service.
• The following applications require that BMC Discovery be installed on-prem as an appliance:
  • BMC Helix Monitor
  • BMC Helix AIOps
  • BMC Helix Continuous Optimization
• Completion of project readiness questionnaire
• Customer must provide a pre-configured, supported containerized environment
• Refer to the system requirements in BMC documentation for the latest supported list of platforms:
  • BMC Helix ITSM Deployment System requirements
  • BMC Helix Operations Management System requirements
  • BMC Helix Health Check Tool (HCT)

Additional information:

• Estimated Duration: 3 weeks
• In-scope Products: BMC Helix Common Services Platform, BMC Helix Innovation Suite (ITSM, Digital Workplace, SmartIT, ITSM Insights, Multi Cloud Broker) depends upon license entitlement, BMC Helix Monitor, BMC Helix AIOps, BMC Helix Capacity Optimization
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • CONT_ITSM_001_OFFSHORE
  • CONT_ITSM_001_ONSHORE
  • CONT_ITOM_001_OFFSHORE
  • CONT_ITOM_001_ONSHORE
  • CONT_BOTH_001_OFFSHORE
  • CONT_BOTH_001_ONSHORE
  • CONT_SMAG_001_ONSHORE
  • CONT_OMAG_001_ONSHORE
  • CONT_BOAG_001_ONSHORE
• Date Last Updated: 10/29/2024