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Advisory Service for Communication Service Providers


This Service takes a holistic view of a communication service provider’s (CSP) Service Assurance operations including end-to-end processes, Business Support System* (BSS) / Operations Support System* (OSS) architecture, alignment with industry leading practices, then advises on improved adoption of BMC solution capabilities.

What you get:

BMC will perform the following:

  • Meet with key stakeholders to understand goals, objectives, initiatives and challenges
  • Conduct discovery sessions to review operational context, current and desired way-of-working, BSS/OSS landscape, and alignment with industry leading practice and standards
  • Prepare Adoption Advisory Executive Presentation
  • Review key findings, prioritized recommendations, and execution roadmap aligned to key benefits with Customer

Customer will be responsible for:

  • Providing access to the necessary stakeholders on the agreed start date

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Adoption Advisory Executive Presentation

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Preparatory call between Customer and BMC team to establish engagement focus and mutually agreed project schedule including up to 16 discovery session hours across 15 consecutive business days
  • Establish the scope of the solution or capability that will be part of the advisory
  • Customer to provide current state operating situation model and plans plus strategic objectives and tactical goals
  • This Engagement will be delivered in English language.
  • This Engagement is not available for delivery in Latin America, Africa, China, or India.

Additional information:

  • Estimated Duration: 15 days
  • In-scope Products: BMC Helix ITSM, BMC Helix for CSP
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: ADVI_CSPS_001
  • Date Last Updated: 3/1/2024

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