icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Access to an Applications Managed Service Specialist


For BMC Comprehensive Success Plan subscribers, this Service provides access to a BMC Application Managed Service (AMS) delivery specialist for 200 hours (to be consumed within a six-month period and in no less than one-hour increments) for activities beyond administration and management, such as configuration of reports and request models.

What you get:

BMC will perform the following:

In addition to your Comprehensive Success Plan, the AMS team will provide one additional delivery specialist for 200 hours, under Customer’s direction, to perform activities such as:

  • Assist with bulk data migrations
  • Build third-party integrations
  • Configure requestable services
  • Configure repeatable services
  • Configure dashboards or reports


  • Customer must be a subscriber to the Comprehensive Success Plan.

Additional information:

  • Estimated Duration: 200 hours
  • In-scope Products: BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Control-M, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Monitor, BMC Helix Optimize
  • Service Type: Technical Assistance & Operations
  • Availability: Active
  • Success Service Code: APPM_DELI_001
  • Date Last Updated: 05/02/2022

Getting started is easy

Service Highlights..