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Access to an Applications Managed Service Specialist

6 CREDITS

For BMC Comprehensive Success Plan subscribers, this Service provides access to a BMC Application Managed Service (AMS) delivery specialist for 200 hours (to be consumed within a six-month period and in no less than one-hour increments) for activities beyond administration and management, such as configuration of reports and request models.

What you get:

BMC will perform the following:

In addition to your Comprehensive Success Plan, the AMS team will provide one additional delivery specialist for 200 hours, under Customer’s direction, to perform activities such as:

  • Assist with bulk data migrations
  • Build third-party integrations
  • Configure requestable services
  • Configure repeatable services
  • Configure dashboards or reports

Pre-requisites:

  • Customer must be a subscriber to the Comprehensive Success Plan.

Additional information:

  • Estimated Duration: 200 hours
  • In-scope Products: BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Control-M, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Monitor, BMC Helix Optimize
  • Service Type: Technical Assistance & Operations
  • Availability: Active
  • Success Service Code: APPM_DELI_001
  • Date Last Updated: 05/02/2022

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