TrueSight Orchestration 20.x: Advanced Integrating (ASP)
IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. TrueSight Orchestrator automates common, repeatable tasks to improve the quality of service across the board.
This course guides learners as they discover and cultivate the skills necessary to integrate TrueSight Orchestration with BMC Remedy AR. Learners will explore Remedy incident and change management processes and use TrueSight Orchestration modules and workflows to automate these processes. Materials are provided that can be referenced during and after the class.
Major release:
TrueSight Orchestration 20.x
Good for:
Consultant, Developers
Course Delivery:
Assisted Self Paced (ASP) | 24 hours
Course Modules
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Integration Strategy - Philosophy and Overview
- Describe integration and the benefits of integrating discrete products
- Identify types of integration and mechanism involved in integrating products
- Recall integration scenarios and use cases
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BMC Remedy AR System Overview
- Access BMC Remedy AR System Components
- Describe the various components of BMC Remedy AR System
- Use Remedy AR System Application
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Configuring And Activating Remedy Adapter
- Configure, Enable and Activate the Remedy Actor adapter
- Configure, Enable and Activate the Remedy Monitor adapter
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Remedy AR System Actor Adapter Operations
- Create a New Form in Remedy Developer Studio
- Perform Create, Find, Update and Delete operations on Remedy AR System using the TSO Actor Adapter
- Query Server Info process to retrieve information about the AR System server
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Integration Mapping Activity
- Use Integration Mapping Activity to create an Incident
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Incident Management
- Define the Incident Management user scenarios
- Describe the steps to create an incident in Remedy
- Explain how to use the TSO Incident Management Module to automate the incident management process
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Change Management
- Describe the Change Management process
- Describe the Change Management cycle
- Differentiate between the types of changes
- Create Change Request using TSO workflows
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Work Order Management
- Identify the need to Set the Work Order (WO) Version Flag
- Describe the Work Order Management Module
- Create WO
- Search for WO
- Relate Change Request and Incident to WO
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End To End Use Case
- Illustrate TrueSight Orchestration automation scenario and use case