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ITIL® 4: Foundation with BMC Helix

dimensions of service management, the guiding principles and the different practices inITIL 4. The contents are illustrated in an interactive and practice-orientated way which ensures that you'll learn the necessary terminology. This allows you to implement ITIL in your daily work and you'll receive an optimal preparation for the ITIL 4 Foundation exam.

In addition, the 3 days training will give an insight on how to useBMC Helix ITSM for typical ITIL practices like Incident Management, Problem Management, Service Request Management, Change Control, IT Asset Management and Service Configuration Management.In 3 days you'll learn the basics of IT service management according to ITIL 4 on the Foundation level. This includes the ITIL 4 service value system, dimensions of service management, the guiding principles and the different practices in ITIL 4. During the training you'll learn the necessary terminology and prepare yourself for the ITIL Foundation exam in an optimal manner. The ITIL Foundation exam measures the theoretical expertise you have acquired in order to be able to continue successfully on your path towards the further levels of ITIL training. In addition, a practical insight on how to use BMC Helix ITSM is included in day 3.

Major release:

ITIL 4.x

Good for:

Administrators, Developers, Users

Course Delivery:

Instructor-Led Training (ILT) | 24 hours

Course Modules

  • ITIL Foundation
    • ITIL Service Value System
    • Four Dimensions of Service Management
    • ITIL Practices
      • Service Desk, Monitoring & Event Management
      • Incident Management, Problem Management, Service Request Management
      • Change Control, Release Management, Deployment Management
      • IT Asset Management, Service Configuration Management
      • Relationship Management, Service Level Management
      • Supplier Management
      • Information Security Management
      • Continual Improvement
    • ITIL Guiding Principles
    • Exam Preparation
  • BMC Helix ITSM
    • Creating incidents and service requests
    • Creating knowledge articles for sharing information
    • Creating and managing problems
    • Creating and managing changes
    • Understanding the concepts of Configuration Management