BMC Helix ITSM: Essential Subscription - Administrators & Consultants
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.
Using examples, demonstrations, scenarios and laboratory exercises the content of the online education subscription help you develop skills in BMC Helix ITSM administration, and configuration and details the use of this solution to identify and remediate system vulnerabilities.
Major release:
BMC Helix ITSM 22.x
Good for:
Administrators, Consultant
Course Delivery:
Web Based Training (WBT), Instructor-Led Training (ILT), Online Exam, Assisted Self Paced (ASP) | 86 hours
Learner Objectives:
- Describe BMC Helix IT Service Management applications and the interfaces
- Explain ITSM Tenancy Mode Options and discuss the Access Control concepts
- Describe the spreadsheets used in Data Management
- Explain the process of loading ITSM foundation data
- Discuss the troubleshooting methods for data load errors
- Explain the audit and archiving process
- Define and configure categorization, assignments, notifications, templates, task management system, row-level access
- Configure Incident management, Problem management, Change and Release Management and Asset Management
- Configure Task Templates and Task Group Templates
- Configure Incident and Problem Rules, Change and Release Rules, and Activity rules
- Describe Change and Release approvals and approval phases
- Describe Service Level Management and define Service Targets with Business Entities
- Manage Notifications and customize Notification Events
Subscription Courses
Offerings:
- WBT Course: BMC Helix ITSM 22.x: Fundamentals Administering - Part 1 (WBT)
- VILT Course 1: BMC Helix ITSM 22.x: Fundamentals Administering Data
- VILT Course 2: BMC Helix ITSM 22.x: Fundamentals Administering Applications
- ASP Course 1: BMC Helix ITSM 22.x: Fundamentals Administering Data (ASP)
- ASP Course 2: BMC Helix ITSM 22.x: Fundamentals Administering Applications (ASP)
Certifications:
- BMC Certified Associate: Helix ITSM 22.x for Administrators Online Exam