BMC Helix Digital Workplace Catalog 21.x: Fundamental Concepts (WBT)
BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. This application integrates with external fulfillment systems through service connectors to enable communication between the catalog application platform and the different fulfillment systems.
In this web-based training, students will learn about the basic concepts and benefits of Digital Workplace Catalog. They also learn about catalog user roles, services, bundles, banners, and much more. Step-by-step simulations are designed to guide students with performing the actions required to successfully perform their job.
Major release:
BMC Helix Digital Workplace 21.x
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 3 hours
Course Modules
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Getting Started
- Describe BMC Digital Workplace (For Basic and Advanced license)
- Describe BMC Digital Workplace Catalog and feature highlights
- Describe BMC Digital Workplace Catalog architecture
- Explain basic concepts
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Exploring Catalog Integration with Applications
- Overview of integrating catalog with Remedy applications
- Overview of integrating catalog with other applications
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Exploring Connectors and External Systems
- Connect your catalog to external systems
- Explain external system connectors
- Describe catalog queue
- Describe import of service catalog items
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Identifying Digital Workplace Catalog Roles and Responsibilities
- Identify various BMC Digital Workplace Catalog administration and other roles
- Describe the Catalog Administrator and Internal Supplier Administrator roles
- Describe the Internal Supplier role
- Describe the Asset Manager role
- Describe the Service Agent role
- Describe the Customer Administrator role
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Navigating BMC Digital Workplace Catalog, Admin Console, and End User Console
- Navigate the BMC Digital Workplace Catalog interface as various catalog roles
- Explore status updates, notifications, and reports
- Navigate the BMC Digital Workplace End User console
- Navigate the BMC Digital Workplace Admin interface as an Administrator
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Exploring Services, Service Bundles, and Banners
- Describe service and service bundles
- Describe the standard process for creating services
- Access service bundles
- Describe mandatory vs. optional bundle items
- Describe different types of promotional banners