BMC Certified Associate: Helix ITSM - Smart IT 21.x for Administrators Online Exam

BMC Helix ITSM: Smart IT provides the next-generation user experience for BMC Helix ITSM. Basic BMC Helix ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.

The BMC Certified Associate: Helix ITSM - Smart IT 21.x for Administrators Online Exam will validate the technical competencies needed to successfully manage tickets, configure various parameters, customize Smart IT screens, and perform general troubleshooting.

Step 1. Take the recommended courses for the Certified [Associate/Professional/Expert] learning path. Purchase the required exam (attempts).

Step 2. Study and prepare for the exam. BMC recommends 6 weeks and also a minimum of [3] months experience with the product before taking the exam.

Step 3. Take and pass the exam.

Step 4. If you have failed the exam, purchase another exam attempt and start at step 2.

• Exam is an online exam.
• Further details and terms and conditions are available in the BMC Certifications Program Guide and BMC Education Certification Policy.