icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix Service Monitoring 24.x: Fundamentals Using

BMC Helix Service Monitoring applies machine learning and analytics to help IT operations manage the increasing volume, variety, and velocity of data across complex environments to predict, find, and fix issues faster.

This training provides a deep dive into BMC Helix Service Monitoring fundamental concepts. The content of this training will explain the features and capabilities of BMC Helix Service Monitoring and help you leverage them. This training also provides hands-on experience in navigating through the product console and monitoring services. Students will develop skills in monitoring and analyzing impacted services and situations, viewing predictions, and requesting remediating events for a service.

Major release:

BMC Helix Operations Management & AIOps

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 8 hours

Course Modules

  • Monitoring Services
    • Service Overview
    • Understanding Health Performance Summary
    • Viewing Impacted Services
    • Identifying Impacted Nodes
    • Monitoring Service Health
  • Managing Situations
    • Understanding Situations
    • Overview of Situation Types
    • Monitoring Policy-based Situations
    • Investigating ML-based Situations
    • Navigating Situations
    • Viewing Similar Situations
  • Remediating Events Automatically
    • Need for Automation in BMC Helix Service Monitoring
    • Workflow of Automation Process
    • Benefits of Automated Remediation
    • Request a New Automation for Services and Situations
    • Running an Existing Automation