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BMC

BMC Helix ITSM - Knowledge Management 19.x: Administering Fundamentals

BMC Knowledge Management provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications.

In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using Knowledge Management.

Major release:

BMC Helix ITSM 19.x

Good for:

Administrators

Course Delivery:

Instructor Led | 16 hours

Course Modules

  • User Experience
    • Creating Knowledge
    • Creating a Knowledge Article in Smart IT
    • Finding Knowledge
  • Configurations
    • Assignments and Approvals
    • Application Configurations
    • Full Text Searches
    • Notifications and Archiving