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BMC Helix ITSM: Education Enterprise Product Subscription

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster. Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM as well as detailing the use and administration of the solution.

IMPORTANT: Self-Paced Training (SPT) courses contained in this subscription is comprised of a course instructor video that includes a demonstration of recorded lab exercises.

Note: This content is part of an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Major release:

BMC Helix ITSM 19.x, 20.x, 21.x, 22.x

Good for:

Administrators, Consultant, Users

Course Delivery:

Web Based Training (WBT),Online Exam,Video | 521 hours

Learner Objectives

UNLIMITED OFFERINGS

  • Understand the Access Control Model
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Explain CMDB Consumers’ requirements to Configuration Managers
  • Understand how IT Service Management (ITSM) consumes CMDB data
  • Describe the Common Data Model
  • Describe best practices for importing, normalizing, and reconciling data
  • Describe ITSM application usage processes and roles

LIMITED OFFERINGS FOR DESIGNATED ADMINISTRATORS

  • Create and configure companies, organizations, support groups, people records and locations
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting
  • Explain function, features, benefits, vital knowledge management conceptslike architecture, key components, knowledge base and KCS framework
  • Understand the Digital Workplace Basic and Advanced features
  • Explain how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request
  • Understand the concept of dashboards, functional areas of the BMC Helix Dashboards and design various dashboards
  • Creation of Records, Views, Processes, and Rules Definitions for an application

Subscription Courses

Unlimited Offerings

AR System

  • WBT Course 1: BMC AR System 20.x: Fundamentals Administering - Part 1
  • WBT Course 2: BMC AR System 21.x: Enhancements for Administering

BMC Helix ITSM - Smart IT

  • WBT Course 1: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Change Management
  • WBT Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Asset Management
  • WBT Course 3: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Problem Management
  • WBT Course 4: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Incident Management
  • WBT Course 5: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Release Management
  • WBT Course 6: BMC Helix ITSM - Smart IT 20.x: Fundamentals of Knowledge Management
  • WBT Course 7: BMC Helix ITSM - Smart IT 21.x: Fundamentals Using
  • WBT Course 8: BMC Helix ITSM - Smart IT 22.x: Fundamentals Using

BMC Helix ITSM

  • WBT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering - Part 1
  • WBT Course 2: BMC Helix ITSM 20.x: Fundamentals Administering - Part 1
  • WBT Course 3: BMC Helix ITSM - Incident Management 20.x: Fundamentals Using
  • WBT Course 4: BMC Helix ITSM - Change Management 20.x: Fundamentals Using
  • WBT Course 5: BMC Helix ITSM - Problem Management 20.x: Fundamentals Using
  • WBT Course 6: BMC Helix ITSM - Asset Management 20.x: Fundamentals Using
  • WBT Course 7: BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using
  • WBT Course 8: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Using
  • WBT Course 9: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Using
  • WBT Course 10: BMC Helix Dashboards: Overview
  • WBT Course 11: BMC Helix Dashboards 21.x: Fundamentals Using
  • WBT Course 12: BMC Helix Platform 20.x: Fundamentals Developing - Part 1

BMC Helix Digital Workplace

  • WBT Course 1: BMC Helix Digital Workplace 21.x: Fundamentals Using
  • WBT Course 2: BMC Helix Digital Workplace 22.x: Fundamentals Using

Helix CMDB

  • WBT Course 1: BMC Helix CMDB 19.x: Fundamentals Administering - Part 1
  • WBT Course 2: BMC Helix CMDB 20.x: Fundamentals Administering - Part 1

Limited Offerings for Designated Administrators

AR System

  • SPT Course 1: BMC AR System 20.x: Fundamentals Administering - Part 2
  • Certification 1: BMC Certified Associate: AR System 20.x for Administrators Online Exam
  • SPT Course 2: BMC AR System 20.x: Fundamentals Developing - Part 1
  • SPT Course 3: BMC AR System 20.x: Fundamentals Developing - Part 2
  • Certification 2: BMC Certified Associate: AR System 20.x for Developers Online Exam

Helix ITSM

  • SPT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering - Part 2
  • Certification 1: BMC Certified Associate: Helix ITSM 19.x Online Exam
  • SPT Course 2: BMC Helix ITSM 20.x: Fundamentals Administering - Part 2
  • Certification 2: BMC Certified Associate: Helix ITSM 20.x for Administrators Online Exam
  • SPT Course 3: BMC Service Request Management 20.x: Fundamentals Administering
  • SPT Course 4: BMC Helix Platform 20.x: Fundamentals Developing - Part 2
  • Certification 3: BMC Certified Associate: Helix Platform 20.x Developing Online Exam
  • SPT Course 5: BMC Helix Dashboards 21.x: Fundamentals Designing for Service Management
  • Certification 4: BMC Certified Associate: Helix Dashboards 21.x Designing for Service Management Online Exam

Helix ITSM - Smart IT

  • SPT Course 1: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering
  • Certification 1: BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam

Helix CMDB

  • SPT Course 1: BMC Helix CMDB 19.x: Fundamentals Administering - Part 2
  • Certification 1: BMC Certified Associate: Helix CMDB 19.x Online Exam
  • SPT Course 2: BMC Helix CMDB 20.x: Fundamentals Administering - Part 2
  • Certification 2: BMC Certified Associate: Helix CMDB 20.x for Administrators Online Exam
  • SPT Course 3: BMC Helix CMDB 20.x: Advanced Using REST API and Pentaho Spoon
  • SPT Course 4: BMC Helix CMDB 20.x: Advanced Extending CDM and Asset Attributes
  • SPT Course 5: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • Certification 3: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam
  • SPT Course 6: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • Certification 4: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam
  • SPT Course 7: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering
  • Certification 5: BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam