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BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT)

The BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT) course introduces you to Change Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Release Coordinator, Change Coordinator, Change Manager and Specialist.

NOTE: The content of this course is focused on using Change Management with mid-tier consoles. To learn how use Change Management using the Smart IT console, BMC recommends that you take the BMC Helix ITSM – Smart IT 19.x: Fundamentals Using (WBT) course.

Major release:

BMC Helix ITSM 20.x

Good for:

Change Managers

Course Delivery:

Web Based Training (WBT) | 7 hours

Course Modules

  • BMC Change Management: Concepts
    • Discuss the purpose, goals, and objectives of BMC Change Management
    • Discuss various terms and concepts used in BMC Change Management
    • List various roles related to BMC Change Management
    • Describe various procedures involved in the Change Management Process Flow
    • Discuss the Change Request Lifecycle
  • BMC Change Management: For Change Coordinators
    • List the responsibilities of the Change Coordinator role
    • List the permissions for Change Coordinators
    • Explain the Change Management process flow
    • Highlight the procedures undertaken by a Change Coordinator
  • BMC Change Management: For Release Coordinators
    • Define Release Management
    • Explain the various Release Management terms
    • Define risk mitigation by Release Management
    • Describe the ITIL Release cycle
    • Explain the Release Management Process flow
    • Explore the Release Management lifecycle stages
    • Describe the Release Process Flow Status area
    • Explain a Release Lifecycle Automation with a use case
  • BMC Change Management: Supplemental Features
    • Discuss KPI and ROI flashboards
    • Describe how to view and update personal profile
    • Explain how to set notification preferences
    • Explain how to specify Change Management application preferences
    • Explain how to view and create broadcast messages
    • Describe how to create reminders