BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT)
The BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT) course introduces you to Change Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Release Coordinator, Change Coordinator, Change Manager and Specialist.
NOTE: The content of this course is focused on using Change Management with mid-tier consoles. To learn how use Change Management using the Smart IT console, BMC recommends that you take the BMC Helix ITSM – Smart IT 19.x: Fundamentals Using (WBT) course.
Major release:
BMC Helix ITSM 20.x
Good for:
Change Managers
Course Delivery:
Web Based Training (WBT) | 7 hours
Course Modules
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BMC Change Management: Concepts
- Discuss the purpose, goals, and objectives of BMC Change Management
- Discuss various terms and concepts used in BMC Change Management
- List various roles related to BMC Change Management
- Describe various procedures involved in the Change Management Process Flow
- Discuss the Change Request Lifecycle
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BMC Change Management: For Change Coordinators
- List the responsibilities of the Change Coordinator role
- List the permissions for Change Coordinators
- Explain the Change Management process flow
- Highlight the procedures undertaken by a Change Coordinator
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BMC Change Management: For Change Managers
- Identify the responsibilities of Change Manager
- Identify the role of Change Manager in the Change Request lifecycle
- List the permissions for the Change Manager role
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BMC Change Management: For Release Coordinators
- Define Release Management
- Explain the various Release Management terms
- Define risk mitigation by Release Management
- Describe the ITIL Release cycle
- Explain the Release Management Process flow
- Explore the Release Management lifecycle stages
- Describe the Release Process Flow Status area
- Explain a Release Lifecycle Automation with a use case
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BMC Change Management: For Specialists
- Identify the responsibilities of Specialist
- Explain the role of Specialist in the Change Request lifecycle
- List the permissions for the Specialist role
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BMC Change Management: Supplemental Features
- Discuss KPI and ROI flashboards
- Describe how to view and update personal profile
- Explain how to set notification preferences
- Explain how to specify Change Management application preferences
- Explain how to view and create broadcast messages
- Describe how to create reminders