BMC Helix ITSM 22.x: Fundamentals Administering - Part 1 (WBT)
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT Service Desk, Asset Management, and Change Management operations.
This online course provides ITSM administrators with the concepts and skills needed to incorporate best practices when administering BMC Helix ITSM applications.
Major release:
BMC Helix ITSM 22.x
Good for:
Administrators
Course Delivery:
Web Based Training (WBT) | 4 hours
Course Modules
-
Module 1: BMC Helix ITSM Overview
- BMC Helix ITSM application purpose
- BMC Helix ITSM architecture
- Foundation data overview
- Access control and permissions
-
Module 2: Data Management Overview
- Data Management concepts and user roles
- Job Console overview
- Onboarding Wizard utility overview
- Data Wizard utility overview
- Role of multitenancy in Data Management
-
Module 3: Defining Companies, Organizations, and Locations
- Company, organization, and location data structures
- Steps to create companies, organizations, and locations
-
Module 4: Defining Support Groups
- Support organization structure
- Steps to create support groups
- Configuring optional information related to support groups
-
Module 5: Defining People
- Permission groups and functional roles
- Configuring People records
- Using templates for People records
-
Module 6: Configuring Catalogs
- Product catalog overview and setup
- Operational catalog overview and setup
- Generic catalog overview and setup
-
Module 7: Introduction to Approvals
- Purpose of Approval Server
- Steps to configure approvals
- Approval process types and roles
- Email-based approval for ITSM applications
-
Module 8: Managing Tasks
- Task Management System overview
- Task Management permissions
- Task configuration options
-
Module 9: Introduction to Archiving
- Archiving concepts
- AR System Archive Manager Console overview
- Archiving policies overview