icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix ITSM 22.x: Fundamentals Administering - Part 1 (WBT)

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT Service Desk, Asset Management, and Change Management operations.

This online course provides ITSM administrators with the concepts and skills needed to incorporate best practices when administering BMC Helix ITSM applications.

Major release:

BMC Helix ITSM 22.x

Good for:


Course Delivery:

Web Based Training (WBT) | 4 hours

Course Modules

  • Module 2: Data Management Overview
    • Data Management concepts and user roles
    • Job Console overview
    • Onboarding Wizard utility overview
    • Data Wizard utility overview
    • Role of multitenancy in Data Management