BMC Helix ITSM 22.x: Fundamentals Administering Data (ASP)

BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology - in real time and into the future.

This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering the data for BMC Helix ITSM applications. Using group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer the data for BMC Helix ITSM applications to support the corresponding business processes. This course is focused on learning how to manage Foundation data and access control. Students will learn how to load Foundation data in their environment using various tools. Additionally, they will learn to archive the data that helps in the routine administration and maintenance of the ITSM applications.

Note: This course does NOT include instruction on configuring or using Smart IT.

This course offers closed captioning in five additional languages: French, Spanish, Deutsch, Portuguese and Italian. The multi-lingual closed captioning is generated using artificial intelligence(AI) and machine translation so that more customers can benefit from our courses.