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BMC Helix IT Service Management Onboarding: Essential Subscription

BMC Helix is a portfolio of SaaS offerings delivering cognitive service management (CSM) that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

In this series of recordings, you will be introduced to a variety of topics and content that explains and discusses the different aspects of the onboarding process. Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix IT Service Management Onboarding for net new customers.

Major release:


Good for:

Administrators, Users

Course Delivery:

Web Based Training (WBT) | 2 hours

Learner Objectives:

  • Describe the seven stages to complete the Onboarding process
  • Discuss the tools required in the Onboarding process
  • List the documents required for planning Onboarding
  • Explain the Activation tasks required for the Onboarding process
  • Explain the configurations and integrations for BMC products and Third-Party applications
  • Perform data loading activities through the Application Administration console, Data Management console and manually
  • Perform UAT and obtain sign-off
  • Perform Go-Live activities

Subscription Courses


  • WBT Course 1: BMC Helix IT Service Management: Onboarding - Overview (WBT)
  • WBT Course 2: BMC Helix IT Service Management: Onboarding - Activation Tasks (WBT)
  • WBT Course 3: BMC Helix IT Service Management: Onboarding - Planning (WBT)