BMC Helix Digital Workplace 22.x: Fundamentals Configuring Service Catalog and Workflows - Part 2 (SPT)
BMC Helix Digital Workplace is a solution that helps make it easier and faster for employees to find the information they need so that they can focus on more strategic work. Its intelligent, omnichannel, multi-lingual conversational experience results in an effective consumption of self-service when it is most needed.
Access the Catalog console to configure the service catalog for designing the services and workflows, building reusable questionnaires, managing BMC Helix Digital Workplace user roles, creating promotional banners, configuring connectors, and defining entitlements.
Major release:
BMC Helix Digital Workplace 22.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
SPT | 24 hours
Course Modules
-
Getting Started with BMC Helix Digital Workplace Catalog
- Introduction to Helix Digital Workplace Catalog
-
Creating Workflows and Services
- Designing Workflow
- Creating Services
- Managing Questions
- Troubleshooting
-
Managing Service
- Understanding Virtual Marketplace Entitlements
- Creating Categories and Service Templates
- Managing Sub catalogs
-
Managing Workflow
- Configuring Shared Workflow
- Copying Workflow for a New Service
- Understanding External Link Fulfillment
-
Exploring Service Options
- Setting SLA, Cost, and Quantity for Service Versions
- Reopening Requests
- Making a Service Unrequestable and Unpublishing
- Enabling the Quick Request Option
- Integrating with CMDB
- Understanding Revision History
-
Configuring BMC Helix Innovation Studio, AD, and REST Connectors
- Understanding the Innovation Studio Connector
- Understanding the Active Directory Connector
- Understanding the REST Connector
-
Configuring Catalog Surveys
- Configuring Catalog Surveys
-
Creating Multiple Fulfillment Ticket Workflow
- Configuring Workflow with Multiple Fulfillment Tickets in Parallel
- Managing Palette Favorites
- Configuring Workflow with Multiple Fulfillment Tickets in Sequence
-
Managing Approvals
- Calling AR Approval Processes
- Adding Approval to Workflow
-
Exporting and Importing Services
- Exporting and Importing Services
-
Configuring Banners
- Configuring Promotional Banners