BMC Helix Digital Workplace 22.x: Fundamentals Administering for Basic License (SPT)
BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. This course introduces the users to the key features, sets end-user functions, customizes the UI, enables self-service, configures product functionalities, and approves the application’s basic license.
Administrators can now configure any supported device for self-service, enter trouble tickets, enhance ticket fulfillment for user display, and contact IT. Through its integration with BMC Helix ITSM: Smart IT, it also provides an intuitive experience with Catalog, business approvals, notifications, knowledge articles, and the search function.
This Self-Paced Training (SPT) course contains only an instructor video that includes a demonstration of recorded lab exercises. However, it offers closed captioning in five additional languages: French, Spanish, German, Portuguese, and Italian. The multilingual closed captioning is generated using artificial intelligence(AI) and machine translation so that more customers can benefit from our courses.
Major release:
BMC Helix Digital Workplace 22.x
Good for:
Administrators
Course Delivery:
SPT | 24 hours
Course Modules
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Module 1: Getting Started with BMC Helix Digital Workplace
- Understand BMC Helix Digital Workplace concepts and features
- Identify BMC Helix Digital Workplace version and license entitlements
- List the product roles
- Explore the functions of an administrator
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Module 2: Granting Access to BMC Helix Digital Workplace
- Set up Admin Authentication
- Understand Multitenancy and Subtenants
- Explore the list of providers
- Understand BMC Helix Digital Workplace Integrations
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Module 3: Configuring the User Interface
- Rebrand the user interface
- Set up the Catalog page
- Set up the Contact IT button
- Configure Localization
- Customize Catalog, Global Search, and My Activity tabs
- Add Privacy Notice and Policy
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Module 4: Managing End-User Features
- Manage end-user profile data
- Configure end-user display settings
- Configure fulfillment details of requests
- Update attachment settings of requests
- Enable Sign Out option
- Enable the Cancel Request option
- Reopening a Request
- Set Including Request ID on “Request Again”
- Set Priority Labels for requests
- Manage posts and social activities
- Configure the Search functionality
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Module 5: Enabling Self Help Resources
- Enable and configure Self Help Resources
- Describe integration with BMC Helix ITSM: Knowledge Management
- Enable/Disable Similar Knowledge Article Option
- Create how-to resources for external links
- Hide URLs on the Catalog tab and in Search Results
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Module 6: Notifications and Broadcast Messages
- Configure status updates and notifications for end users
- Create broadcasts in BMC Helix Digital Workplace and Smart IT
- Understand the integration of broadcasts with BMC Helix ITSM and BMC Helix ITSM: Smart IT
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Module 7: Configuring Approvals for Business Approvers
- Understand notifications for approval requests
- Configure approvals for BMC Helix Digital Workplace
- Enable Change Request Approval Details in Smart IT
- Delegate business requests to alternate approvers
- Enable Reassign, Confirmation Check, and Comments for Business Approvals
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Module 8: Reporting and Troubleshooting
- Generating active user reports
- Work with logs