BMC Helix Digital Workplace 22.x: Fundamentals Administering for Basic License (ASP)
BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. This course introduces the users to the key features, sets end-user functions, customizes the UI, enables self-service, configures product functionalities, and approves the application’s basic license. For users who have upgraded from the 19.x version, this course introduces an improved deployment architecture with BMC Helix Innovation Suite and the mobile application for Android and Apple iOS.
Administrators can now configure any supported device for self-service, enter trouble tickets, enhance ticket fulfillment for user display, and contact IT. Through its integration with BMC Helix ITSM: Smart IT, it also provides an intuitive experience with Catalog, business approvals, notifications, knowledge articles, and the search function.
Major release:
BMC Helix Digital Workplace 22.x
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 24 hours
Course Modules
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Module 1: Getting Started with BMC Helix Digital Workplace
- Understand BMC Helix Digital Workplace concepts and features
- Identify BMC Helix Digital Workplace version and license entitlements
- List the product roles
- Explore the functions of an administrator
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Module 2: Granting Access to BMC Helix Digital Workplace
- Set up Admin Authentication
- Understand Multitenancy and Subtenants
- Explore the list of providers
- Understand BMC Helix Digital Workplace Integrations
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Module 3: Configuring the User Interface
- Rebrand the user interface
- Set up the Catalog page
- Set up the Contact IT button
- Configure Localization
- Customize Catalog, Global Search and My Activity tabs
- Add Privacy Notice and Policy
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Module 4: Managing End-User Features
- Manage end-user profile data
- Configure end-user display settings
- Configure fulfillment details of requests
- Update attachment settings of requests
- Enable Sign Out option
- Enable the Cancel Request option
- Reopening a Request
- Set Including Request ID on “Request Again”
- Set Priority Labels for requests
- Manage posts and social activities
- Configure the Search functionality
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Module 5: Enabling Self Help Resources
- Enable and configure Self Help Resources
- Describe integration with BMC Helix ITSM: Knowledge Management
- Enable/Disable Similar Knowledge Article Option
- Create how-to resources for external links
- Hide URLs on the Catalog tab and in Search Results
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Module 6: Notifications and Broadcast Messages
- Configure status updates and notifications for end users
- Create broadcasts in BMC Helix Digital Workplace and Smart IT
- Understand the integration of broadcasts with BMC Helix ITSM and BMC Helix ITSM: Smart IT
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Module 7: Configuring Approvals for Business Approvers
- Understand notifications for approval requests
- Configure approvals for BMC Helix Digital Workplace
- Enable Change Request Approval Details in Smart IT
- Delegate business requests to alternate approvers
- Enable Reassign, Confirmation Check, and Comments for Business Approvals
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Module 8: Reporting and Troubleshooting
- Generating active user reports
- Work with logs