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BMC Helix Business Workflows: Essential Subscription - Administrators & Consultants

BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. Built on BMC Helix Innovation Studio, it provides the ability to create automated workflows without writing code and tailor the user interface to meet the organization's needs.

Using examples, demonstrations, scenarios and laboratory exercises the content of the online education subscription help you develop skills in BMC Helix Business Workflows administration, and configuration and details the use of this solution to identify and remediate system vulnerabilities.

Learning Track

Major release:

BMC Helix Business Workflows 21.x

Good for:

Administrators, Users

Course Delivery:

Web Based Training (WBT),Instructor-Led Training (ILT),Online Exam | 45 hours

Learner Objectives:

  • BMC Helix Business Workflow overview, features, and roles
  • Explain the concept of BMC Helix Business Workflows for a line of business
  • Define basic services and make them available to employees
  • Create and use case and task templates
  • Explain how BMC Helix Digital Workplace and BMC Helix Business Workflows work together
  • Create questionnaires and dynamic case fields
  • Configure dynamic assignments
  • Explain how to leverage approvals and notifications
  • Use automated tasks
  • Explain the concept of flowsets
  • Explain various concepts related to service targets
  • Explain the concepts related to Document Library and Knowledge Articles

Subscription Courses


  • WBT Course 1: BMC Helix Business Workflows 21.x: Fundamentals Using
  • ILT Course 1: BMC Helix Business Workflows 21.x: Fundamentals Administering - Part 1
  • ILT Course 2: BMC Helix Business Workflows 21.x: Fundamentals Administering - Part 2
  • Certification 1: BMC Certified Associate: Helix Business Workflows 21.x for Administrators Online Exam