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BMC AR System 20.x: Fundamentals Developing - Part 1 (ASP)

BMC Action Request (AR) System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. It enables you to automate business processes without learning a programming language or using complex development tools.

A BMC AR System application is a tool that you create to track data, processes, and issues. An application is an entity that consists of forms, workflow, and related objects that you have created in the BMC Remedy AR System server. Forms collect and display data, and workflow directs the actions of the application.

BMC Remedy Developer Studio is an integrated development environment (IDE) for BMC Remedy AR System applications. It provides all the application development functions of the previous BMC Remedy Administrator tool with a modern, powerful, easy-to-use interface.

This course describes the details about developing BMC Remedy AR System applications with BMC Remedy Developer Studio. This course combines classroom instruction with laboratory exercises to guide students through basic development using Developer Studio. The lab exercises contain scenarios that simulate real-world requirements. By the end of the course, the student will have built deployable applications, forms, and workflow.

This course is applicable primarily to AR System Developers.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Assisted Self Paced (ASP) | 24 hours

Course Modules

  • Controlling Access
    • Create Users
    • Create Groups
    • Create Roles
    • Grant permissions to forms, fields and active links
    • Set dynamic permission for parent groups
  • Creating Applications
    • Create an application object
    • Describe application properties
    • Create custom application states
    • Export object definition files
    • Record associations and Named Lists
  • Forms Overview
    • Form types
    • Create and manage views
    • Form definitions
    • Association object and archiving
  • Developing Workflow
    • Understand the difference between an active link, filter and escalation
    • Workflow actions
    • Create, rename, and delete workflow objects
    • Assign permissions to workflow objects
    • Workflow logs
    • Event Navigator
    • Workflow Execution Viewer
  • Defining Active Links
    • Common actions used in active links
    • Execution options
    • Push and commit action
    • Dynamic set field action
    • Dynamic push field action
    • Workflow to send an event
    • Workflow to exit an application
  • Exploring Filters
    • Execution options
    • Transaction and database values
    • Filter Phases
    • Filter logs
  • Creating Menus
    • Character menu
    • File menu
    • Search menu (including content sensitive)
    • SQL menu
    • Data Dictionary