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Petroleum distributor slashes audit prep time by 95% with cloud-based ITSM

95% faster

audit prep


SLA compliance


gains in productivity

Business Challenge

Managing more than 6,200 miles of petroleum pipeline distribution and 100 truck loading terminals in the U.S., Buckeye Partners must comply with a range of industry standards and government regulations. IT plays a vital role in demonstrating compliance by providing detailed data for rigorous twice-yearly audits. By automating its incident, problem, and change management, the IT team transformed its laborious, manual, 25-hour audit preparation into a simple auto-reporting process.

BMC Solution

Buckeye chose BMC Helix Remedyforce to revamp its ITSM processes and address the industry’s demanding audit requirements. BMC Helix Remedyforce delivers robust ITSM functionality through the Salesforce.com cloud platform. Automated incident, problem, and change management processes enable the staff to capture data related to these IT disciplines and generate detailed reports with just a few clicks.

Business Impact

Automation through BMC Helix Remedyforce has yielded dramatic efficiency and productivity gains, positioning the current staff to accommodate the company’s rapid growth.

“A SaaS solution like BMC Helix Remedyforce makes sense for us because we don’t have to spend staff time on implementation, ongoing administration, and upgrades.”

— Service Desk Manager, Buckeye Partners

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