The Business of IT Blog

IT Best Practices for Management, Ops, Automation, Mainframe & More

Stephen Watts
2 minute read
Stephen Watts
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IT best practices help businesses improve their services and security while maximizing the value of their investments. This roundup covers best practices from cloud to mainframe and beyond.

According to Gartner, an IT best practice is “a group of tasks that optimizes the efficiency (cost and risk) or effectiveness (service level) of the business discipline or process to which it contributes. It must be implementable, replicable, transferable and adaptable across industries.”

IT best practices can be used for benchmarking and self-assessment and are also critical to popular ITSM frameworks like COBIT and ITIL. Good best practices go beyond ‘templates’ and hard-and-fast rules, focusing instead on positive business outcomes and most expedient adaption of historically valid guidelines.

BMC has helped businesses worldwide implement best practices resulting in improved service delivery and lowered costs. Below are some best practices grouped by topical area.

DevOps & Automation

IT Operations

Mainframe

Security, Governance & Compliance

Service Management

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Stephen Watts

Stephen Watts

Stephen is based in Birmingham, AL and began working at BMC Software in 2012. Stephen holds a degree in Philosophy from Auburn University and is currently enrolled in the MS in Information Systems - Enterprise Technology Management program at University of Colorado Denver.

Stephen contributes to a variety of publications including CIO.com, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.