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Remedy with Smart IT

Part of the Remedy Service Management Suite

Visit Remedy 9 Product Page

Watch the overview video (1:55) › Start a free trial ›

Smart, beautiful, powerful, and it fits in your pocket

Smart IT sets a new standard for the digital workplace with an intuitive, engaging interface that helps you work smarter. Deliver service from anywhere with the fully-mobile experience and build engaged teams with embedded social and collaboration capabilities.

  • People-centric: A user experience focused on roles, not modules.
  • Context-aware: Smart IT automatically displays relevant, related content as you type.
  • Mobile-first: Take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Crowd-sourced: Real-time knowledge sharing helps the whole enterprise collaborate.

Remedy with Smart IT Datasheet

Begin using Remedy with Smart IT today ›

Video: Unleashing a new era in IT Service Management

See how Remedy and MyIT help you deliver remarkable solutions. (1:55)

A service desk for the digital era

Smart IT makes service delivery more effective and more enjoyable.


More insight, less effort. For an empowered, engaged digital workforce.


Looks great, feels amazing. More functionality. Fewer clicks.


Same service desk, any device. Be productive from any location.


Knowledge at your fingertips. Engage the whole enterprise and fix things faster.

MyIT and Smart IT deliver a modern IT experience fit for the digital era. Whether you’re consuming a service or delivering it, MyIT and Smart IT make it easy and enjoyable.

Video: Better together: Smart IT + MyIT (1:13)

See how Remedy with Smart IT and MyIT deliver an amazing user experience on both sides of the service desk. (1:13)