Make service simple
Make it easy for your customers to get the service and information they need from IT, with a comprehensive and simple to use self-service portal. Keep them productive with useful knowledge base articles, important updates and access to key services tailored to their role. Reduce your IT support staff workload and maximize process efficiency, with configurable and automated service request workflows.
Get a (virtual) helping hand
Guide your customers through an interactive self-service experience with cutting edge virtual agent technology. Using a simple chat interface, the virtual agent responds to your customer requests: she can search for knowledge, raise requests and direct customers to a live agent as needed. She works 24/7 and can handle frequent requests with total autonomy, freeing up your critical resources.Learn more
Connect, collaborate and share
Connect and collaborate with your customers in real-time, with integrated social media and chat capabilities. Let your agents share expertise, coordinate resolutions and keep track of critical service information across multiple channels. Embracing new and richer communications technology means a better connected, more coordinated service desk and a happy, productive customer.
Great service anywhere
Give your mobile employees the same great customer experience on the move, with a dedicated self-service app for mobile and tablet devices. With the freedom and flexibility to connect to IT from anywhere, you can make sure your employees always stay productive. You can provide easy access to knowledge, key support services and technology resources, all tailored to their role and location.Learn more