IT Service Management (ITSM)

Re-energize your service delivery

Modernize for today's mobile, social, and collaborative business users.

Now it's easy to give users what they want

Employees want IT services that are as easy to use as all the other technology in their lives. So go ahead and give it to them. Explore the full range of BMC ITSM solution and give your users an awesome IT experience.

Find the right ITSM solution for you

Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite manages your IT services and capabilities, on premises and in the cloud, with powerful self-help tools, automated processes, comprehensive asset management, and much more.


BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities.


BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.

FootPrints Service Core

BMC FootPrints Service Core delivers a powerful suite of on-premises tools to help manage the entire lifecycle of your IT services.

FootPrints Asset Core (Client Management)

BMC FootPrints Asset Core automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.


BMC Track-It! automates the processes that can make or break your help desk, from service requests and asset management to mobile access and web self-service.

Related topics:

IT Infrastructure Library® (ITIL) Solutions
BMC offers ITIL training and certifications, transformation consulting, eBooks on best practices from ITIL authors, and ITIL-compliant solutions.
Help Desk Software
BMC help desk software lets you take control of the help desk, with an affordable, reliable, user-friendly solution.
Service Desk Software
BMC service desk solutions go beyond technical support, increasing productivity and reducing costs as well.
IT Asset Management Software
BMC asset management software helps you gain visibility and control of your IT assets to reveal the true value of one of your most significant investments.
Enterprise App Store Software
BMC app store software helps you quickly create an online storefront for enterprise users or launch an online marketplace for customers and partners.
IT Self-Service Software
BMC IT self-service solutions save money and increase efficiency by giving employees more control over their IT experience.
Federal Government Solutions
BMC solutions help the federal government achieve mission success by reducing costs, strengthening security, and improving service delivery.

Beyond service desk basics


BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.

Atrium Configuration Management Database (CMDB)

BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Atrium Discovery and Dependency Mapping

BMC Atrium Discovery and Dependency Mapping (ADDM) automatically finds and maintains a complete inventory of data center assets and the relationships between them.


BMC Marketplace helps you quickly create a branded storefront for selling mobile, cloud, and desktop applications to customers and partners.

Find out how BMC ITSM solutions can give your business an edge.

Request a consultation ›

Consulting services

ITSM Consulting Services

Get implementation services for BMC ITSM solutions so you can enjoy the benefits of service delivery that meets the demands of mobile, social, and collaborative customers.

IT Transformation Services

Responding to changing technology and business priorities often requires IT transformation—work with our transformation experts to map out a path to value.