What is Intelligent Swarming? Intelligent swarming is the idea that one support person will work on...
Mainframe Blog
6 SLA Best Practices for Service Management Success
According to ITIL 4, a service level agreement (SLA) is “A documented agreement between a service...
Measuring the Value of Your Service Management Adoption
You made a significant investment in a service management solution. You hired the best service...
How A Consistent Global Approach to ITSM Keeps Arcadis Ahead of...
In this Run and Reinvent podcast, Andy Hardwick, director of global service management at Arcadis...
ITSM Then, Cognitive Service Management Now: The Future of...
Meet Enterprise DX Company (EDX), a large, multinational—and, yes, fictional—corporation in the...
Introduction to Identity and Access Management
The complexity of modern IT systems cannot be overstated as things like machine learning, big data...
What is a CMDB and How to Optimize it for Service Delivery
As a consultant I have seen how, in many organizations, the configuration management database...
Cybera’s IT Service Management Transformation Reaps Productivity...
In this Run and Reinvent podcast we chat with two guests from Cybera, a cloud-based managed network...