Successful businesses are constantly seeking ways to improve. The only way to stay ahead of the...
Mainframe Blog
Using an Agent Satisfaction Survey for a Service Desk Metric
The service desk serves the important purpose of capturing incident management requests and...
Agent Utilization as a Service Desk Metric
Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
The 3 Core Components of BMC Helix: Cognitive, Cloud, and...
We built BMC Helix, our cloud-based Cognitive Service Management solution, to address today’s most...
Evolving Your Software Delivery Systems
Overview: The advantages of Agile and DevOps are significant and well understood. However, in many...
Are IBM® z/OS® Db2® DBAs Vanishing?
I have the great opportunity to work with several Db2 z/OS users across the US. Certainly, I hear...
Spell Check, Shift Left and Automated Testing
Overview: “Shifting left” and the benefits of automated testing aren’t new ideas. Everyday tools...
The 2020 SHARE conference is almost here!
The 2020 SHARE conference is almost here! We are just under a week away from one of the best...