We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...
The Business of IT Blog
Introduction to the Gartner Hype Cycle
The Gartner Hype Cycle is a graphical representation of the perceived value of a technology trend...
Business Relationship Manager Role & Responsibilities
Within ITSM, one of the most important drivers of value from a customer’s perspective is the...
What is Not Invented Here Syndrome?
Pride is a double-edged sword. The good side of pride gives us confidence in our own abilities and...
What is Systems Programming?
If you’re visiting this page, then it’s safe to assume you have some appreciation for how complex...
CIO Leadership Styles
The role of Chief Information Officers (CIOs) has changed dramatically in recent years. Once a tech...
What Is an Innovation Lab?
How can companies provide their customers the services for which they are known—without losing...
How Complex Systems Fail: A Synopsis
As Tony Hoare, winner of the 1980 Turing Award, once wrote, “There are two ways of constructing a...