Stephen Watts

Stephen Watts

Stephen is based in Birmingham, AL and began working at BMC Software in 2012. Stephen holds a degree in Philosophy from Auburn University and is currently enrolled in the MS in Information Systems - Enterprise Technology Management program at University of Colorado Denver.

Stephen contributes to a variety of publications including CIO.com, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.

What Exactly Does a System Architect Do?

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The system architect role is vital to the successful definition, design, delivery, and support of any IT project. A system architect analyzes and recommends the right combination of IT components to achieve a specific business, department, team, or functional goal. They objectively analyze desired processes and outcomes and advice on the right … [Read more...]

BMC’s Remedyforce Reviews and Ratings: The Ultimate Roundup

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Businesses depend on technology to gain a competitive advantage and deliver better solutions to their customers. Additionally, there’s even more pressure on IT service organizations to keep pace in an ever-changing business landscape. Many IT organizations, however, are struggling to meet these new demands because the technology and processes they … [Read more...]

BMC’s Remedy vs Remedyforce: What’s The Difference?

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Remedy and Remedyforce are two of BMC’s most innovate ITSM solutions. While there are some similarities in features and benefits between the tools, there are also some differences. In this article, we’ll explore some of the features, benefits, and differences of these groundbreaking solutions. Remedy Remedy is transforming service management … [Read more...]

How Customer Experience Strategy is driven by IT

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Your business success depends on keeping your customers happy; IT Service Management (ITSM) gives you the technology and systems to achieve that goal. Delighting your customers means getting service management right. In this article, you’ll learn why ITSM is critical to enhancing the customer experience and growing your business. How IT Service … [Read more...]

What is Data Lifecycle Management? DLM Explained

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Like many other concepts in the growing pool of resources called information technology, Data Lifecycle Management (DLM) is important to enterprise users but also somewhat abstract. In a nutshell, DLM refers to a policy-driven approach that can be automated to take data through its useful life. But what exactly does this mean? Let’s use an … [Read more...]

Remedy Reviews & Ratings Roundup: Updated for 2018

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We know that there’s lots of choices out there for IT service management (ITSM) solutions and vendors, but we believe Remedy Service Management should be your go-to solution. Why? Because Remedy is transforming service management with people-centric user experiences that help you to work even smarter. It’s delivered in the cloud via BMC Helix or … [Read more...]

What is Data Masking? Data Masking Explained

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With the average cost of a data breach exceeding $3.5 million, it’s no wonder that safeguarding confidential business and customer information has become more important than ever. Furthermore, with stricter laws and governance requirements, data security is now everyone’s responsibility across the entire enterprise. That being said, an … [Read more...]