There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of...
Author - Joe Hertvik
The Basics of IT Virtualization
IT virtualization is the creation of a virtual—rather than a physical—version of an IT device or...
Using Redundancy to Remove Risk from IT Ops
Redundancy is good in Data Center (DC) design and management. I repeat. Redundancy is good in Data...
Building an IT Network for a Remote Facility
Let’s assume your organization is expanding. It’s adding a new processing facility or distribution...
From Small to Big: Growing an IT Ops Organization
It happens all the time in small-to-medium IT organizations: one person handles all the IT...
CapEx vs OpEx for IT & Cloud: What’s The Difference
IT professionals generally have two options when it comes to procuring new equipment, capabilities...
Five Ways IT Ops Pros Can Avoid and Deal With a Crisis
IT Operations (IT Ops) pros play three critical roles in an organization. They’re architects...
What AIOps Products and Vendors Should You be Looking at?
Gartner recently released their Market Guide for AIOps Platforms, which discusses what the AIOps...
First Contact Resolution for Improved Customer Satisfaction
Whether you’re running a Help Desk or a Service Desk, one of the more important IT Support metrics...
What Does a Service Desk Do that a Help Desk Doesn’t?
Many long term IT professionals grew up in an IT Help Desk environment. But as organizations move...