This is the final blog in our five-part series on “Delivering a World Class Service Desk.” In our...
Mainframe Blog
Considerations in Service Desk Outsourcing and Offshoring
This is the fourth blog in our five-part series on “Delivering a World Class Service Desk.” In our...
Service Desk KPI’s & Metrics
This is the third blog in our five-part series on “Delivering a World Class Service Desk.” In our...
The Importance of Knowledge Management in the Digital Enterprise
Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy...
Five Ways to Provide a World Class Service Desk Experience
This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In...
Understanding Mainframe MLC Software Pricing is No Easy Task
As a mainframe professional who is responsible for optimizing the systems, data, and costs of your...
Scrum Teams: What’s With All The Scrum Meetings?
Mainframe agility is now a competitive requirement for enterprises in the accelerating digital...
Db2 10 end of support and what it means to you
While most of us are looking forward to the impending announcement from IBM as to when Db2 12 will...