Throughout government agencies, public servants use integrated service management tools for...
Mainframe Blog
How to Build an IT Service Catalog
In this 2-part series, we’ll take a close look at what it takes to plan, create and deploy an IT...
3 Benefits of Tightly Coupling Service Desk to Endpoint...
For many professionals, the service desk represents the face of IT. The quality of the service desk...
How to Resolve Technical Debt: The Agile Root of Your Problem
We’re seeing technical debt occur in mainframe development as more teams move away from Waterfall...
Five Things Open-systems Developers Should Know About the...
As applications span more platforms, the days of open-systems and mainframe developers sitting in...
Discovering Discovery: Selecting IT Discovery Tools Made Easy...
Is One Really Enough? In the first blog, we covered the common confusions and misperceptions...
Discovering Discovery: Selecting IT Discovery Tools Made Easy
Why the Confusion? (Part 1) This is the first of two blogs covering the common challenges in...
5 Mainframe Myths Busted
Mainframes and millennials—is that an oxymoron? It doesn’t seem like they are suited for each...