Mainframe Blog

Earlier this year BMC released the results of its 14th annual BMC Mainframe Survey. The report...

Overview: Organizations would do well to apply the same thought processes homeowners do to tackling...

As IT has evolved, the service desk has remained the primary point of contact for users (and...

Endpoint Detection and Response (EDR) solutions have become a necessary component of each...

Think about your customer service agents and sales teams. How much of their time is spent on...

One question I am often asked as an ITSM consultant is, “Where do we start with IT service...

For decades, mainframes were practically locked away like vaults, and it was easy to take their...

The enterprise service desk is an important resource impacting businesses today. It garners global...