The ITSM solutions industry has grown rapidly as organizations seek to align their workforce...
Mainframe Blog
Mainframe Workload Optimization is here!
Eliminate the Trade-off between Customer Experience and Costs If you work in an executive position...
4 Common Pitfalls on the Path to IT Modernization
The Fourth Industrial Revolution represents a fundamental shift in the way we live, work, and...
The 5 Most Important Steps for Legacy Mainframe Modernization
Overview: Mainframe modernization was already a critical need for many businesses. In a post-COVID...
Understanding Mainframe Modernization and the Value BMC AMI...
The Modern Mainframe · Who Is BMC AMI? In this inaugural episode of the new BMC AMI Z Talk podcast...
Becoming Agile in Technical Support
Overview: Technical support groups, just like the businesses they serve, can benefit greatly from...
Using Mean Time to Identify (MTTI) as a Service Desk Metric
The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...
How To Build Your ITSM Business Case (Free Template Included)
Familiarity breeds comfort—no matter how dysfunctional the situation. Despite your best efforts to...