What is Intelligent Swarming? Intelligent swarming is the idea that one support person will work on...
Mainframe Blog
6 SLA Best Practices for Service Management Success
According to ITIL 4, a service level agreement (SLA) is “A documented agreement between a service...
ITSM Then, Cognitive Service Management Now: The Future of...
Meet Enterprise DX Company (EDX), a large, multinational—and, yes, fictional—corporation in the...
Introduction to Identity and Access Management
The complexity of modern IT systems cannot be overstated as things like machine learning, big data...
Db2 12 for z/OS: An Introduction
One of the most valuable resources for modern businesses is data. Data increases its relevancy as...
What Does IBM’s New Tailored Fit Pricing for Mainframe Mean for...
In this Run and Reinvent podcast I chat with Steve Solomon, product manager for mainframe cost...
Bring the Mainframe into your Agile Development Process
Is “Agile” a bad word in your mainframe shop? If so, you are not alone. Mainframe DBAs and...
Will Artificial Intelligence Get Rid of the ‘Boring’ IT Service...
In this Run and Reinvent podcast, I’m joined by Doug Hynes, head of sales engineering for North...