Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
Mainframe Blog
The 3 Core Components of BMC Helix: Cognitive, Cloud, and...
We built BMC Helix, our cloud-based Cognitive Service Management solution, to address today’s most...
Evolving Your Software Delivery Systems
Overview: The advantages of Agile and DevOps are significant and well understood. However, in many...
Are IBM® z/OS® Db2® DBAs Vanishing?
I have the great opportunity to work with several Db2 z/OS users across the US. Certainly, I hear...
What Is EXTech? The Newest Way to Improve the Employee Experience
Employee engagement is a top priority for today’s business leaders, and for good reason. Research...
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
Pink20 ITSM Conference: The Complete Guide
Now in its 24th year, the annual Pink Elephant 2020 Conference is back with something for everyone...