Successful businesses are constantly seeking ways to improve. The only way to stay ahead of the...
Author - Stephen Watts
Using an Agent Satisfaction Survey for a Service Desk Metric
The service desk serves the important purpose of capturing incident management requests and...
18 Must-Read Digital Transformation Books
CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And...
What is Integrated Service Management?
IT service organizations have been on the forefront of modern technology for decades, so they are...
IT Chargeback vs Showback: What’s The Difference?
In today’s competitive business environment, it’s important for businesses to be partially or fully...
Digital Forensics and Incident Response (DFIR): An Introduction
Digital forensics and incident response is an important part of business and law enforcement...
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...
Introduction to the Enterprise Service Desk
The enterprise service desk is an important resource impacting businesses today. It garners global...
Introduction to Business Process Management (BPM)
Operating a business has never been a simple task. Modern advancements provide the chance for...
Introduction to Cynefin for ITSM
No one can deny the impact technology has had on the modern world. The steady advancement of...