Tony Myers

Tony Myers

Tony has over 20 years of experience in providing solutions for IT with a focus on leadership in Product Management and Professional Service organizations. As a Principal Product Manager, he is responsible for helping to define and deliver the industry-leading Remedy ITSM Suite.

The Secret to Great IT Analytics

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IT analytics is a vast subject with many areas for discussion. In this post, we will explore some common IT Service Management (ITSM) reporting and analytics problems and identify the key principles and attributes of a good solution. "This shouldn't be so difficult! The data is there. I can see it! Why do I have to do data gymnastics to make … [Read more...]