Familiarity breeds comfort—no matter how dysfunctional the situation. Despite your best efforts to...
Mainframe Blog
How Many API Calls Should You Do?
Overview: APIs provide access to valuable mainframe data, but deciding whether to add to an...
The State of ITSM in 2021
When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...
Impact of Redundancy on Availability
When it comes to measuring customer satisfaction, there is no greater determinant than availability...
COBOL Trends
The COBOL language is one of the oldest programming languages in use today. While some engineers...
IT Governance vs IT Management: Mastering the Differences
Governance versus management—this is a conversation I have been involved in many times over the...
FootPrints Reviews and Ratings: The Ultimate Roundup
This post is part of a series on BMC product reviews. Be sure to check out the other post on...
Service Desk Best Practices for Creating More Value
An effective Service Desk keeps digital enablement running. The Service Desk identifies flaws in IT...