As the cloud continues to fuel the digital transformation wave, companies around the world are...
Author - Joseph Mathenge
The Incident Commander (IC) Role Explained
When users can’t log in, access data, or process transactions, they aren’t happy. No one is happy...
Business Process Modeling Notation (BPMN): Getting Started with...
When it comes to improvement, businesses around the world have pinpointed value streams and...
Using Mean Time to Identify (MTTI) as a Service Desk Metric
The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...
Professional DevOps Skills: What to Look For
The value of DevOps has continued to increase as digital transformation and cloud adoption...
Impact of Redundancy on Availability
When it comes to measuring customer satisfaction, there is no greater determinant than availability...
Change Management in the Cloud
Cloud technologies are now firmly established as the norm for enterprise IT. In fact, most...
Scrum vs Kanban: A Comparison of Agile Methodologies
Companies must be agile. Companies must deliver digital services quickly; they must align with...
Business Relationship Manager Role & Responsibilities
Within ITSM, one of the most important drivers of value from a customer’s perspective is the...
What Is a Cyber Resilience Strategy?
Organizations’ dependence on internet-based technologies continues to hit new heights as...