Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy...
Author - Jon Stevens-Hall
Knowledge Centered Support: The Framework For Service Desk...
The Digital Revolution is creating huge opportunities for innovation and productivity in the...
IT Asset Management Strategies in the Digital Enterprise
IT assets are rapidly evolving, and so must our practices. It is an interesting time for IT asset...
Knowledge Management Strategies: Exploring the Long Tail
In 2007, Chris Anderson, then Editor-in-Chief of Wired, wrote a seminal article entitled The Long...
First Call Resolution: #1 Service Desk & ITSM Metric...
In an ideal world, it might seem like there would be no need for service desk calls at all...
ITAM 2015: The evolving role of the IT Asset Manager
In a previous post, we discussed the fact that IT Asset Management is underappreciated by the...
Building the case for IT Asset Management with Benchmarking
This is a long article, but I hope it is an important one. I think the IT Asset Management sector...