Stuff happens! Our IT systems are incredibly complex. Inevitably, things will break and customers...
Author - Chrissy Kidd
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...
How (and Why) to Write a Great IT Job Listing
We can all agree that many job listings need a serious overhaul. Maybe a company you like was...
BMC Helix ITSM vs BMC Helix Remedyforce: What’s The...
At BMC, we specialize in supporting ITSM environments with innovative, modern solutions. Two...
How AIOps Powers ITSM/Service Desk
Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...
What Is An “IT War Room”?
The term “war room” seems to pair perfectly with end-of-the-world movies. Picture the president...
BMC Helix Remedyforce Reviews and Ratings
Businesses depend on technology solutions to gain a competitive advantage and deliver better...
Cost Per Ticket: The Ultimate Service Desk Metric
When it comes to IT service management, we’ve all had our share of metrics: length of calls, time...
Enterprise Password Management Best Practices
Choosing a password for an account used to be easy. Take your pet’s name, add an anniversary or...