Buchanan Technologies Enables Digital Enterprise Management for Global Customers with Transformative BMC Solutions
Remedy Service Management Suite and TrueSight Operations Management Deliver Increased End User Efficiency and Satisfaction While Reducing Support-Related Costs
HOUSTON – May 19, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced that Buchanan Technologies is utilizing innovative technology from BMC to enable its digital transformation as well as those of its global customers. BMC's Remedy Suite is providing digital service management that boosts workforce productivity by simplifying IT, while BMC's TrueSight Operations Management analyzes data from IT environments to deliver actionable insight to more efficiently manage applications and infrastructure and optimize digital business. BMC delivers seamless digital business capabilities to Buchanan, who is able to reduce the number of support tickets and boost employee engagement for its customers around the world.
"Digital transformation is an aspirational challenge that requires strategic planning and the right solutions to maximize existing investments while bringing in new best-in-class technology," said Darvey Lavender, director of client services at Buchanan Technologies. "BMC has enabled us to go on that journey ourselves as well as to extend critical digital service management tools to our customers, reducing costs associated with our own service support as well as in the solutions that we offer to our customers, which creates satisfaction at multiple layers."
Buchanan Technologies is using BMC's Remedy 9, Remedy with Smart IT, and TrueSight Operations Management for enhanced support of customer IT assets, users, systems, and software. Remedy 9 provides a people-centric user experience to work smarter, replacing the proprietary help desk solution Buchanan previously used across its five service centers. Remedy with Smart IT provides an intuitive, mobile-first interface focused on roles and data context, enabling engaged teams with collaborative capabilities on any device. TrueSight Operations Management provides a holistic solution for IT performance and availability that brings infrastructure management, application visibility and IT data analytics together on an integrated mobile platform.
"Just as the workplace is no longer a place, the IT service desk is also no longer a desk," said Robin Purohit, group president, Enterprise Solutions Organization at BMC. "Support professionals need the ability to monitor and manage the digital enterprise from anywhere on any pane of glass, while also equipping the digital workforce with the tools they need to be efficient and successful. BMC's digital service management solutions are redefining the digital workplace, and we're enabling customers like Buchanan to extend those benefits to their own global customers as well."
Buchanan is also trialing other BMC solutions to help round out its Digital Enterprise Management offerings, including TrueSight Pulse and MyIT. TrueSight Pulse is a SaaS-based infrastructure monitoring service that provides IT with real-time insight into application metrics and an immediate view of data, enabling IT to quickly and accurately detect and diagnose problems. Buchanan plans to roll MyIT out to 50,000 users over the next few years to help its clients serve a nontechnical employee base with a familiar, consumer-like self-help portal to solve basic technical issues.
For more information visit www.bmc.com.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.
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