Agreements
BMC SaaS Agreements Map
BMC's SaaS contracting is divided into several parts. Please note, to the extent Agreements are disclosed publicly on this website, they are no longer BMC confidential information.
Order Form
The order form is the main governing document for SaaS transactions with BMC. It contains the commercial terms for the transaction. All other BMC terms are either attached to the Order or linked to in the Order.
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BMC Cloud Services Master Agreement
The CSMA contains industry standard terms for BMC SaaS, Platform Services, on-premises subscriptions, and professional services.
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Data Processing Agreement
This addresses BMC's compliance with GDPR. A link to it is included on the Order. A list of sub-processors is also attached to the Order.
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Product-Specific Terms
These include the following:
- Service Level Agreement
- Units of Measurement and Restrictions
- Services Descriptions
- Support Descriptions
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Information Security Requirements
This document describes the technical environment the SaaS services are hosted in. The link to this document is in the attachments to the Order.
End User License Agreements
Data Privacy Agreements
Customer Program Feedback and Non-Disclosure Agreement
Development License Agreement
License Compliance
BMC Software provides innovative technology solutions to serve our customers' business needs. Therefore, it is critical that BMC's intellectual property be protected, and copyrights, trade secrets, trademarks, patents and license agreements be enforced.
The BMC License Compliance Office provides resources about collecting customer product usage information and analyzing that usage to ensure customers remain in compliance with their agreements. Two programs are administered:
- Statement of Capacity for customers and products covered by Enterprise Agreements
- Usage Reporting (non-Enterprise agreement) for customers that have purchased ITSM/Remedy, ADDM, BladeLogic, or Control-M
Customers with License Compliance questions should contact the License Compliance Office at this link: Compliance_EthicsOffice@bmc.com
Additional Terms for a Services Order Form or SOW
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Latin America
Argentina
Brazil
Mexico
SOLA and NOLA (South of Latin America, with exception of Argentina, and North of Latin America)
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EMEA
Austria
Belgium
Denmark
Dubai
Finland
France
Germany
Italy
Netherlands
Norway
Portugal
Saudi Arabia
Spain
Sweden
Switzerland
United Kingdom
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Asia Pacific
Australia
China
Hong Kong
Malaysia
New Zealand
Southeast Asia Countries (excluding Malaysia)