Agreements
Standard BMC Agreements for products and professional services. To the extent Agreements are disclosed publicly on this website they are no longer BMC confidential information.
Agreements are in English unless otherwise indicated.
End User License Agreement
Subscription Service Agreements
BMC SaaS Agreements Map
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BMC SaaS Agreements Map
BMC’s SaaS contracting is divided into several parts. The order form is the main governing document for SaaS transactions.
Attached to or referenced in the order form are (1) BMC’s Cloud Services Master Agreement (“CSMA”), (2) a data processing agreement, (3) additional offering-specific terms, including a service level agreement, and (4) information security requirements for BMC SaaS.Order Form
The order form is the main governing document for SaaS transactions with BMC. It contains the commercial terms for the transaction. All other BMC terms are either attached to the Order or linked to in the Order.
- BMC Cloud Services Master Agreement
The CSMA contains industry standard terms for BMC SaaS, Platfom Services, on-premises subscriptions, and professional services.
Access the Cloud Services Master Agreement (PDF) - Data Processing Agreement
This addresses BMC's compliance with GDPR. A link to it is included on the Order. A list of subprocessors is also attached to the Order.
Access the Data Processing Agreement (PDF)
View BMC's Data Privacy Binding Corporate Rules - Product-Specific Terms
These include the following:- Service Level Agreement
- Units of Measurement and Restrictions
- Services Descriptions
- Support descriptions
- Information Security Requirements
This document describes the techincal environment the SaaS services are hosted in. The link to this document is in the attachments to the Order.
Access BMC's SaaS Information Security Requirements (PDF)
- BMC Cloud Services Master Agreement
Data Privacy Agreements
Customer Program Feedback and Non-Disclosure Agreement
Development License Agreement
License Compliance
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License Compliance
BMC Software is committed to providing innovative technology solutions to better serve our customers' business needs. In furthering this commitment, it is critical that BMC's intellectual property assets be protected, and that its copyrights, trade secrets, trademarks, patents and license agreements be enforced. BMC respects the intellectual property of others and asks our customers, partners, end-users, and third-parties to do the same with BMC products and the intellectual property embodied in them.
The BMC License Compliance Office provides resources focused on collecting customer product usage information and analyzing that usage to ensure customers remain in compliance with their agreements with BMC Software. The following two programs are administered by this team:
- Statement of Capacity for customers and products covered by Enterprise Agreements
- Usage Reporting (non-Enterprise agreement) for customers that have purchased ITSM/Remedy, ADDM, BladeLogic, or Control-M
Customers with License Compliance questions are urged to contact the License Compliance Office at this link: Compliance_EthicsOffice@bmc.com
Additional Terms for a Services Order Form or SOW
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Latin America
Argentina
Brazil
Mexico
SOLA and NOLA (South of Latin America, with exception of Argentina, and North of Latin America)
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EMEA
Austria
Belgium
Denmark
Dubai
Finland
France
Germany
Italy
Netherlands
Norway
Portugal
Saudi Arabia
Spain
Sweden
Switzerland
United Kingdom
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Asia Pacific
Australia
China
Hong Kong
Malaysia
New Zealand
Southeast Asia Countries (excluding Malaysia)