Monash University Transforms Employee Experience with the BMC Digital Workplace Solution
Consumer-like experiences improving efficiencies and collaboration
SYDNEY, MAY 3, 2017 – Ranked in the top one percent of the world's universities, Monash University has selected the BMC Digital Workplace solution to transform and enhance its business services to staff and students.
Looking for the best way to more efficiently provide its students and staff with new and compelling experiences, Monash selected BMC Digital Workplace to address these needs and give the flexibility and scalability to continue to modernise the university workplace.
Matt Carmichael, Director of Support Services and Engagement, Monash University, explains that putting staff, or the student - or customer - at the centre of what Monash does is not at the expense of creating efficiencies in administration.
"We understood that the only way to enhance university administration was to do things differently. With the majority of our funds going back into teaching and research, we chose to disrupt the order of things in the digital realm, in favour of an entirely new model for IT."
With greater visibility of the business services being available to staff and students via BMC Digital Workplace, Monash expects to see improved user experience and perception of IT.
In addition to BMC Digital Workplace, the organisation already uses BMC Remedy OnDemand and BMC Discovery, which has helped reduce network service outages, improve security and compliance, and lower infrastructure and management costs for internal systems.
"The introduction of the BMC Digital Workplace solution is a logical extension of the successful partnership we already have, which extends back to 2010," Carmichael said. "The implementation of Digital Workplace will free up valuable time and resources for critical IT transformation projects and cut IT-related downtime by connecting staff to IT services via their own device."
Chris Gibbs, BMC's Managing Director, Australia and New Zealand, adds: "Monash University is a truly progressive institution, as demonstrated by its decision to be the first university to implement the BMC Digital Workplace solution in Australia. Whilst many other education institutions are all on their own transformation journey, Monash University is leading the charge by giving students, teachers and staff greater choice in how they engage with technology."
Carmichael adds: "At Monash people choose to engage with functions like HR or finance when it suits them. However, they have to touch technology every day and there is no way they can complete their work without doing so. It underpins everything we do. That means we have to simplify those touch points, automate items where it makes sense to do so and provide self-service solutions anywhere, anytime."
The BMC Digital Workplace solution will enable greater mobility for Monash University staff, teachers and students, in a modern service delivery app that is entirely mobile and accessible, accessible from any device.
For more information about this story, visit http://www.bmcsoftware.com.au/.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.
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