Elevate expertise, connect capabilities, and accelerate outcomes with BMC Education Services

Got questions? We’ve got you covered.

• Is there a quick starter pack to help users get started?
  Yes. Role based subscriptions are an excellent starting point. They provide essential training tailored to specific roles, with a structured learning path that helps users build skills quickly and confidently.
• How do I purchase an Individual or Role based subscription?
  Individual and Role based subscriptions can be purchased through BMC Sales, an authorized BMC partner, or your BMC account representative. Our teams can help you select the subscription that best fits your learning goals.
• How quickly can I get started after purchasing?
  Most customers can get started immediately after purchase. Once access is provisioned, you can begin using all training and resources included in your subscription.
• How easy is it to renew my subscription?
  Renewing is simple. Subscriptions can be renewed at the end of the term, with reminder notifications typically sent in advance to help ensure uninterrupted access.
• Can I change to a different subscription?
  Subscriptions cannot be changed during the active term, as pricing and entitlements vary by subscription type. However, you may:

  • Purchase an additional subscription alongside your current one
  • Select a different subscription once your current term expires
• Can I combine Guided Learning and Enterprise subscriptions?
  Yes. Guided Learning and Enterprise subscriptions can be combined to meet your organization’s enablement needs—pairing structured guidance with scalable, on demand learning.
• What support options are available?
  Support typically includes access to course documentation and, depending on the subscription, assistance from a Dedicated Education Delivery Representative.
• Who should I contact for more information?
  For questions or assistance, contact the Education Services team at [email protected]