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Support Central

Service Descriptions

This page contains the Contract Descriptions for the following Services:

BMC Services

Education

Common Terms of Use for Packaged Services and Success Subscriptions

  • BMC Consulting Services Packaged Services and Success Subscriptions all utilize these common Terms of Use for Current Terms

Packaged Services

  • BMC Conversion Analysis and Design Service - Current Terms
  • BMC AMI Solution Assessment for On-premise Products Service Current Terms
  • BMC Mainframe Product Specialist Service - Current Terms
  • BMC AMI Project Assurance Service Current Terms
  • Mainframe Penetration Test Service - Current Terms
  • BMC Mainframe Application Penetration Test Service - Current Terms
  • BMC AMI Technical Advisory Service Subscription Current Terms
  • Control-M Day 2 Operations Service Current Terms
  • Control-M Solution Assessment for On-premise Products Service Current Terms
  • Control-M Starter Service Current Terms
  • Control-M Project Assurance Service Current Terms
  • Control-M Implementation Service - Current Terms
  • Control-M Managed File Transfer (“MFT”) Enterprise Implementation Service - Current Terms
  • Control-M Managed File Transfer (“MFT”) Implementation Service - Current Terms
  • Control-M Self Service and Batch Impact Manager Implementation Service - Current Terms
  • Control-M Workload Archiving Implementation Service - Current Terms
  • Control-M Workload Change Manager Implementation Service - Current Terms
  • Control-M Applications Managed Service - Foundation Subscription Current Terms
  • Control-M Technical Advisory Service Subscription Current Terms

Success Subscriptions

Success Subscriptions – Add-ons

BMC Helix Services

Education

  • BMC Helix Education Enterprise Subscription Terms - Current Terms

Common Terms of Use for Packaged Services and Success Subscriptions

  • BMC Helix Consulting Services Packaged Services and Success Subscriptions all utilize these common Terms of Use for - Current Terms

Packaged Services

  • BMC Helix Day 2 Operations Service - Current Terms
  • BMC Helix Solution Assessment for On-premise Products Service - Current Terms
  • BMC Helix Discovery Starter Service - Current Terms
  • BMC Helix Project Assurance Service - Current Terms
  • BMC Helix Applications Managed Service - Foundation Subscription Current Terms
  • BMC Helix Premium Customer Success Management Service Subscription - Current Terms
  • BMC Helix Technical Advisory Service Subscription - Current Terms
  • BMC Helix Premier Support Management Service - Current Terms
  • BMC Helix Premier Support Technical Service - Current Terms

Success Subscriptions

  • BMC Helix Service Management or Operations Management Success Subscription - Current Terms
  • BMC Helix ServiceOps Success Subscription - Current Terms

Success Subscriptions – Add-ons

Legacy Terms:

Packaged Services

Success Subscriptions

  • BMC Success Subscription Accelerate Service Terms - Legacy Terms
  • BMC Success Subscription Enhanced Service Terms - Legacy Terms
  • BMC Success Subscription Essential Service Terms - Legacy Terms
  • BMC Success Subscription Advanced Service Terms - Legacy Terms
  • BMC Success Subscription Starter Service Terms – Legacy Terms

Success Subscriptions – Add-ons

BMC Support Resources

Additional Support Centers

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
    • Explore AMIGO Program ›