Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
Availability and Reliability
Control-M SaaS services are delivered from secure, scalable cloud environments designed to meet performance and consumption demands seamlessly. Our service availability commitment is 99.95% for production environments and 99.9% for non-production environments. BMC consistently meets these targets and backs its commitment with real service credits in the event of a breach.
Real-time Service Status
The BMC self-service status page provides a real-time Control-M service availability and the status of your tenants
Data Centers
BMC Control-M SaaS delivers secure scalable workload automation across multiple AWS regions, ensuring global reach and high availability
Data Backups, Retention, and Archiving
Control-M SaaS provides a comprehensive backup and retention strategy to safeguard customer data and ensure service continuity. With multi-layered protection, secure storage, and defined recovery objectives, the platform is designed to minimize risk and maintain business resilience.
Business Continuity and Disaster Recovery
Control-M SaaS is built for resilience, ensuring business continuity and rapid recovery in the event of failures or disasters. Our disaster recovery strategy prioritizes zero data loss, fast recovery times, and seamless protection against infrastructure, application, or human errors.
Enabling robust organizations that can withstand threats
With BMC, we’ve built availability and resiliency into every layer: from physical security through to computer, network, and storage. Our employees and contractors are rigorously trained to protect your data at every turn, and to safeguard the integrity of how data is shared.
The BMC Security Operations Center (SOC) and Network Operations Center (NOC) teams work 24x7x365 to ensure the continuous and secure operation of your service. The NOC makes extensive use of BMC’s world class monitoring and automation solutions and frequently resolves potential incidents before they impact customers.
-
Service environment: Separate customer environments are provisioned for your BMC services. Customer data is not co-mingled with other customer data or between environments.
-
Service availability: Our Information Systems Contingency plan (ISCP) establishes comprehensive procedures to recover BMC services quickly and effectively following a service disruption.
