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Saudi Arabia becomes the first country in the Middle East to offer BMC Helix ITSM as a service in a local platform

In compliance with the regulations of the Ministry of Communications and Information Technology

Saudi Arabia becomes the first country in the Middle East to offer BMC Helix ITSM as a service in a local platform

BMC Helix service management platform will enable government and private sector institutions in Saudi Arabia to optimize and efficiently operate their digital networks and systems

Riyadh, Kingdom of Saudi Arabia - March 10 2022: In line with the Kingdom's Vision 2030 to enable digital transformation across the country, BMC Software, a global leader in software solutions for the Autonomous Digital Enterprise, in cooperation with Al-Moammar Information Systems (MIS), has announced the launch of a local BMC Helix platform, Saudi Helix, one of the most innovative IT services management solutions. BMC’s joint collaboration comes as part of the regulations laid out by Saudi’s Ministry of Communications and Information Technology (MCIT) which calls for hosting IT platforms of national entities within the Kingdom.

With this strategic step, the launch of this platform will likely be just the first step in a promising collaboration between BMC, MIS and the government to develop more innovative cloud services. The Saudi Helix services management solution allows organizations within the Kingdom of Saudi Arabia to deliver intelligent service automation capabilities for faster, more accurate and efficient ways of delivering agile service innovations combined with a consumer-like experience in the workplace to satisfy the demands of a technologically-savvy employee base.

Commenting on this achievement, Ziad Mortaja, CEO of MIS said, “MCIT, led by His Excellency Eng. Abdullah bin Amer Alswaha, plays an exceptional role in providing a favorable business environment, which is instrumental in achieving our strategic goals, thereby helping fulfil the Kingdom’s digital agenda. I believe this is the right time for global technology companies to strengthen their local presence by investing in the country, being an integral part of the national economic cycle. The launch of Saudi Helix is an important step towards transferring state-of-the-art technology to the Kingdom and providing a vital cloud service that many government organizations rely on to manage their ICT services, and monitor system performance. Hosting this service in the Kingdom will allow more local entities to benefit from its endless advantages, thus raising the efficiency of ICT services in the Kingdom of Saudi Arabia and enhancing its digital readiness.”

Saudi Helix is an intelligent, integrated, and modern service management system which enables IT teams to track multiple support operations, including maintaining troubleshooting workflows, and building real-time performance reports. Additionally, it helps IT departments be more proactive in maintaining systems and ensuring efficient performance of their digital infrastructure. 

Paul Cant, BMC’s Vice President of International Sales, said, “The Kingdom of Saudi Arabia is a pioneer of the digital economy in the region and one of the biggest markets for IT services. The country’s massive potential and prospect of becoming a global hub for cloud solutions influenced our decision to collaborate on Saudi Helix. We are committed to the Kingdom’s strategy to localize technical expertise by training Saudi talents with the world-class skills they’ll need to deliver value through agility, customer centricity, and actionable insights­—hallmarks of BMC’s growth-oriented Autonomous Digital Enterprise solutions. We are looking forward to being part of Saudi’s digital economy and gaining recognition as one of the key players responsible for the overall transformation of the Kingdom’s digital infrastructure.”