When banks introduce innovations to improve convenience for customers, their own operations become more complex, creating potential challenges to the constant goals of maintaining reliability and regulatory compliance.

The Bank of East Asia (BEA) has mastered introducing innovation and managing complexity.

In the last few years, BEA became one of the first banks to participate in the Payment Connect service to facilitate direct remittance between Hong Kong and the Chinese Mainland. It also created a new unit to provide management solutions for high-net-worth individuals, and rolled out the new BEA Mobile and BEA SmarTrade apps for customers.

Yet as BEA’s operations become more complex, the bank is making them easier to manage — by designing and orchestrating workflows with Control-M.

Complex workflows, seamless control

To become a leader in digital banking and other modern services for its customers, BEA developed a highly resilient, highly automated digital foundation that seamlessly manages workflows across its cloud, mainframe, Unix, Linux, and other environments, plus the hundreds of applications used throughout its global operations. This infrastructure supports core banking operations, new development, internal automation, and customer-facing digital services.

BEA maintains many mainframes and operating systems, cloud environments and business applications, and uses Control-M to manage tens of thousands of critical batch jobs and other business services, provide workflow resiliency, and ensure that all batch processes are executed and completed on schedule to ensure seamless support for the new business day.

Results

Performance and reliability in support of innovation

BEA observed the following improvements since implementing Control-M:

• Reduced overall workflow execution time
• Increased operational stability
• Automated various manual tasks related to workflow development, testing and monitoring
• Enhanced visibility into operations

The bank has achieved these improvements while enriching its digital services, expanding cross-border banking capabilities, and innovating its offerings to further elevate customer experiences.